Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Kings Chance Casino website, account services, games, payment functions and related features. They form an agreement between you and the operator of the service. If you do not agree with these terms, you must not use the website or any of its services.

Additional rules may apply to particular games, promotions, tournaments, payment methods or other features. Those rules will be shown where relevant and should be read before you take part. If an additional rule conflicts with these terms, the additional rule will generally apply to the particular feature to which it relates.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you before using the service. Access may not be available in every Australian state or territory, or in every location outside Australia.

• You must be at least 18 years old to use the service.
• You must provide truthful, accurate and current information when requested.
• You must use the website only for lawful purposes.
• You must not allow another person to use your account.
• You must comply with these terms and any applicable game or promotion rules.

Kings Chance Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the service, security needs or operational practices. The current version will be made available on the website. Continuing to use the service after an updated version is published may mean that you accept the revised terms.

2. Accounts, identity and security

Creating and maintaining an account

You may be required to create an account before using some or all of the available services. You may only create and use an account for yourself. Accounts must not be created on behalf of another person, and you must not operate multiple accounts unless this has been expressly permitted by the operator.

Information provided during registration or verification must be complete and accurate. You must update your information if it changes. The operator may ask for documents or other information to verify your identity, age, location, payment method or source of funds. Access to some services may be restricted until verification has been completed.

Keeping your account secure

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the operator has caused or contributed to the relevant loss through its own failure to act with reasonable care. Do not share your password, store it where others can access it or use a device that you believe may be compromised.

You must notify the operator promptly through the available support channels if you suspect that your account has been accessed without permission, your login details have been lost or your account information is incorrect. The operator may suspend access while it investigates security, identity or compliance concerns.

Suspension and closure

The operator may suspend, restrict or close an account where it reasonably considers this necessary for security, legal, regulatory, responsible gambling, fraud prevention or operational reasons. This may include suspected underage gambling, identity concerns, misuse of payment methods, collusion, attempted manipulation of games or a breach of these terms.

You may ask for your account to be closed at any time. Account closure does not remove obligations that arose before closure. Any remaining balance may be reviewed before it is dealt with, including checks relating to identity, payment activity, prohibited conduct or legal requirements.

3. Deposits, withdrawals and game play

Payments and funds

Only payment methods made available through the website may be used. You must use a payment method that belongs to you or that you are otherwise authorised to use. Payments may be subject to verification, processing checks and the terms of the relevant payment provider. The operator may refuse or reverse a transaction where it identifies a security, fraud, compliance or technical concern.

You must not use the service to deposit or transfer money obtained unlawfully. You should only deposit money that you can afford to lose and should consider your personal financial circumstances before playing. Deposits are intended for participation in the available services and must not be used for any unlawful purpose.

Withdrawal requests may be subject to account verification, payment checks and any applicable game or promotion rules. The operator may return funds through an appropriate payment method and may require additional information before processing a request. Processing arrangements can vary according to the payment method and circumstances of the request.

Games and results

Games are provided for entertainment. Outcomes are determined by the applicable game system and, where relevant, randomised technology. Past results do not predict future results, and no strategy can guarantee a win. You accept the risks associated with gambling before starting a game.

If a game is interrupted by a technical issue, the operator may review the relevant records and take reasonable steps to correct the issue. A game, transaction or result may be cancelled or adjusted where there is a clear technical error, system failure, duplicate transaction or other circumstance that makes the recorded result unreliable.

• You must check the details of a transaction before confirming it.
• You must not exploit errors, vulnerabilities or unintended features.
• You must not use software, devices or methods designed to interfere with the website or games.
• You must not engage in collusion, cheating, fraud or any other dishonest conduct.
• You must not attempt to conceal the source or destination of funds.

Nothing in these terms is intended to exclude or limit rights that cannot lawfully be excluded under applicable Australian consumer protection legislation.

4. Promotions, content and acceptable use

Promotions and special offers

Promotions, bonuses and special offers may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry arrangements, wagering or play conditions, withdrawal restrictions and any other relevant limits. You should read the full promotional terms before accepting or using an offer.

Unless the applicable offer terms state otherwise, a promotion may generally be used only once per eligible person, household, device or payment method. The operator may withdraw, amend or refuse an offer where there is suspected misuse, multiple-account activity, technical error or a breach of the relevant promotion terms.

Acceptable use of the website

You must use the website respectfully and must not interfere with its operation, introduce malicious code, attempt unauthorised access, copy restricted material or use automated tools without permission. You must not upload, publish or transmit material that is unlawful, misleading, threatening, abusive, defamatory or invasive of another person’s rights.

Website text, branding, graphics, software and other material may be protected by intellectual property rights. You may use the website for personal, non-commercial purposes in accordance with these terms. You must not reproduce, modify, distribute or commercially exploit website content without the appropriate permission.

5. Responsible gambling, privacy and legal information

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, keep track of the time and money you spend, and avoid gambling when you are upset, tired or under the influence of alcohol or other substances.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support. Responsible gambling tools may be available through the website, including account restrictions, deposit controls, time reminders or self-exclusion options. Availability and operation of these tools may depend on the service and your location.

You may request information about available safer gambling measures through the support channels provided on the website. Requests for self-exclusion or account restrictions should be made as soon as you recognise that you need a break. You should also consider blocking access to gambling services and seeking independent assistance.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide the service, verify identity and age, process payments, protect accounts, prevent fraud, meet legal obligations, manage responsible gambling risks and improve website operations.

You are responsible for ensuring that the contact and account details you provide remain current. The operator may send service-related communications about your account, transactions, security, changes to these terms and other important matters. Marketing communications may be managed in accordance with applicable law and available preferences.

Availability and liability

The website may be unavailable from time to time because of maintenance, upgrades, telecommunications problems, third-party services or events outside reasonable control. The operator does not promise that the service will always be uninterrupted, error-free or available on every device or network.

To the maximum extent permitted by law, the operator is not responsible for losses arising from your misuse of the service, unauthorised access caused by your failure to protect account details, interruptions outside its reasonable control or reliance on information that was not intended as personal financial or legal advice. These terms do not limit liability or consumer guarantees that cannot legally be limited.

Governing law and questions

These terms are to be interpreted consistently with the laws that apply to the service and to your use of it. Any dispute should first be raised through the support process made available on the website so that the matter can be reviewed. Nothing in these terms prevents you from exercising a right or remedy available under applicable Australian law.

If you have a question about these Terms & Conditions, your account or a transaction, please use the available support channels on the Kings Chance Casino website. You may wish to keep records of relevant dates, transaction details and communications when raising an issue.