Responsible Gaming

Gamble for entertainment

Responsible gaming starts with understanding what gambling is and what it is not. Casino games are games of chance. The outcome of a game cannot be predicted or controlled, and there is no guaranteed strategy for winning. Losses cannot be recovered by continuing to play, increasing stakes or chasing a particular result.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, just as you would budget for a meal, a film or another leisure activity. Only gamble with money that is available after essential costs such as rent, bills, food, education and other financial commitments have been covered.

Never borrow money to gamble, use money set aside for important expenses or rely on gambling to improve your financial position. Avoid playing when you are angry, upset, tired, under the influence of alcohol or other substances, or trying to escape from personal problems. These situations can make it harder to make balanced decisions.

• Set a spending limit before you begin and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household or personal spending.
• Do not chase losses or increase your stake to try to win back money.
• Think of winnings as a possible outcome, not as income or a source of financial security.
• Keep your account and payment details private and do not allow other people to gamble through your account.

Recognising when gambling may be a problem

Gambling harm can develop gradually, and it does not affect everyone in the same way. Some people notice financial difficulties first, while others notice changes in their mood, relationships, work or daily routines. It is useful to consider your behaviour honestly and seek support early if you are concerned.

You may wish to pause and seek advice if you regularly think about gambling, feel restless when you try to stop, or find that gambling takes up more time than you intended. Concern may also arise if you hide your gambling, lie about how much you spend, feel guilty after playing or continue despite negative consequences.

Other warning signs can include using credit or borrowed money to gamble, selling belongings, missing bills, asking others for money, or returning to gambling soon after a loss. It may also be a concern if gambling affects your sleep, work, studies, health or relationships, or if you use gambling to cope with stress, loneliness, anxiety or low mood.

Questions to ask yourself

• Do I spend more money or time gambling than I planned?
• Have I tried to cut back or stop and found it difficult?
• Do I chase losses or gamble with money needed for other purposes?
• Have I kept gambling a secret from family, friends or people I trust?
• Does gambling cause arguments, financial pressure or problems at work?
• Do I feel anxious, unhappy or out of control because of my gambling?

Answering yes to one or more questions does not provide a diagnosis, but it can be a reason to take a break and speak with a qualified support service. You do not need to wait for a crisis before asking for help.

Tools and practical steps to stay in control

A plan is easier to follow when it is made before gambling begins. Decide your maximum spend and playing time in advance, write those limits down and avoid changing them during a session. If available for your account, gaming controls may allow you to set deposit, spending, loss or session limits. Ask customer support about the controls that may be available and how they work before you play.

A break from gambling can help you review your habits without the pressure of an active session. If you feel that a short break is not enough, you can ask for a longer account restriction or self-exclusion. Self-exclusion is a voluntary decision to stop accessing gambling services for a chosen period or until further review, subject to the applicable account process.

When taking a break, remove gambling prompts where possible, avoid gambling-related advertising and ask a trusted person to support your decision. You may also wish to review bank statements, set a household budget, block gambling payments through available banking tools, or use device and browser settings to reduce access to gambling websites.

Helpful habits

1. Set a firm budget using money left after essential expenses.
2. Use a timer and stop when your planned session ends.
3. Take regular breaks and do something unrelated to gambling.
4. Keep a private record of deposits, withdrawals, time spent and your reasons for playing.
5. Do not gamble in response to a loss, disagreement or difficult emotion.
6. Review your behaviour regularly and change your plan if it no longer feels comfortable.
7. Tell someone you trust if you are finding it difficult to follow your limits.

Limits and breaks are most effective when they are treated as firm decisions rather than targets to negotiate. If you ask for help restricting your account, do not create another account or use someone else’s account to continue gambling.

Support for gambling concerns

If gambling is affecting you or someone close to you, confidential support is available in Australia. Gambling Help Online provides information, assessment and support options for people experiencing gambling concerns, as well as for family members and friends. You can also speak with a doctor, psychologist, counsellor or other qualified health professional.

A trusted family member, friend or support person may be able to help you make a plan, review finances and maintain a break from gambling. You can choose how much information to share, but explaining what is happening often makes it easier to receive practical support. If financial problems are involved, consider contacting a free financial counselling service for guidance that is separate from gambling operators.

Support is also available for people affected by another person’s gambling. Family members may experience stress, conflict, financial pressure or reduced trust even when they do not gamble themselves. Seeking advice can help you set boundaries, protect essential money and decide what steps are appropriate for your circumstances.

If you feel unsafe, are thinking about harming yourself or another person, or face an immediate danger, stop gambling and contact local emergency services or an urgent health service. Your immediate safety is more important than any account, balance or gambling activity.

Account restrictions and assistance

Players who are concerned about their gambling can contact Kings Chance Casino through the support channels provided on the website to ask about available account restrictions, deposit controls, time-out options or self-exclusion. Support staff may explain the general process and any information needed to apply a restriction. Specific options can depend on the account, platform and applicable requirements.

When requesting a restriction, explain clearly whether you want a temporary break, reduced access or self-exclusion. A restriction should be treated seriously. Do not attempt to avoid it by opening another account, changing account details or asking another person to place bets or play on your behalf.

Account restrictions are not a replacement for professional help. If gambling has caused distress, debt, relationship difficulties or loss of control, consider contacting a qualified support service as well. Kings Chance Casino cannot provide medical, psychological, legal or financial advice, but seeking independent advice can help you make decisions suited to your circumstances.

You are responsible for checking your own gambling behaviour and using the safeguards available to you. Responsible gaming is an ongoing choice. If gambling no longer feels enjoyable, affordable or voluntary, the safest step is to stop and seek support.