Privacy Policy

About this Privacy Policy

This Privacy Policy applies to information collected through the Kings Chance Casino website, player accounts, customer support channels and other services connected with the website. It is intended to provide clear, general information about the way personal information is handled. Personal information means information that identifies you, or information that can reasonably be connected with you.

The information collected and the way it is used can depend on how you interact with the website. For example, creating an account, making a deposit, requesting a withdrawal, contacting support, entering a promotion or browsing the website may involve different types of information. Some information is needed to provide the requested service, while other information helps improve website performance, protect accounts and meet applicable legal and operational requirements.

By using the website, you should read this Privacy Policy together with any applicable website terms, account rules and notices presented at the time information is collected. Where a separate notice explains a particular use of information, that notice may provide additional detail.

Information Kings Chance Casino may collect

A casino website typically handles several categories of information. The information collected may vary depending on the services you use, the information you provide and the checks required for account safety and legal compliance.

• Account details, such as your name, date of birth, contact details, login information, account preferences and responsible gaming settings.
• Identity and verification information, such as documents or details used to confirm your identity, age eligibility, ownership of an account or source of funds where a check is required.
• Payment and transaction records, including deposit and withdrawal details, transaction history, payment method information, wagering activity and records of account balances or adjustments.
• Communications and support information, including messages, requests, complaints, feedback and records of interactions with customer support.
• Technical and device information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, time zone and general location information inferred from technical data.
• Website usage information, including pages visited, links selected, session information, referring pages, approximate access times and actions taken on the website.
• Cookie and similar technology information, which may help remember preferences, maintain sessions, measure website use and support security.

You may provide information directly when you register, update your profile, submit verification material, make a transaction, contact support or use account features. Other information may be collected automatically when you access the website. Information may also be received from service providers that assist with payment processing, identity checks, fraud prevention, technical operations or customer support.

Please provide accurate and current information where an account or verification process requires it. If information is incomplete, inaccurate or outdated, some account functions may not operate correctly, and additional checks may be necessary.

How information is used and shared

Personal information is generally used for purposes connected with operating the website and providing casino services. This may include creating and managing your account, processing deposits and withdrawals, recording transactions, providing customer support and responding to questions or complaints.

• To verify identity and account information, including checks designed to protect players and the website from unauthorised use.
• To carry out anti-fraud, anti-money-laundering, security and risk management checks where required for the service or by applicable obligations.
• To process payments, withdrawals, refunds and other account transactions through appropriate payment and financial service providers.
• To communicate with you about your account, transactions, security notices, service messages, website changes and support matters.
• To send marketing or promotional communications where permitted and where you have provided consent or another valid permission to receive them.
• To monitor, maintain, troubleshoot and improve website performance, functionality, usability and security.
• To understand general usage trends and produce statistics, reports or other information that does not identify individual players where possible.
• To comply with legal, regulatory, court, government or law enforcement requirements that apply to the service.
• To protect the rights, property, safety and security of players, the website, service providers and other relevant parties.

Information may be shared with carefully selected service providers that perform services on behalf of the website. These may include payment processors, identity and verification providers, fraud prevention services, hosting and technology providers, security services, communications providers, analytics providers and customer support tools. These providers should receive only information relevant to the services they perform and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to comply with a lawful request, protect the website or its users, investigate suspected fraud or security incidents, enforce applicable terms, or support a business change involving the services. Information is not intended to be sold as a standalone personal data product.

Some service providers or technical systems may process information in locations outside Australia. Where information is handled by another organisation, reasonable steps are intended to be taken to support appropriate security, confidentiality and lawful handling.

Cookies, security and communications

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you visit a website. Kings Chance Casino may use cookies to keep you signed in, remember selected preferences, support account and security functions, understand how the website is used and help deliver relevant communications or content. Some cookies may be placed by service providers that support website analytics, security or other technical functions.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block selected types or receive a notification before a cookie is stored. If you disable cookies, some website features may not work as intended, and account or session functions may be affected. Browser settings do not necessarily stop all forms of technical information collection.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, authentication processes, secure transmission methods, monitoring, staff procedures and the use of specialist security services. The measures used may change as technology and risks develop.

No online service can guarantee that information will always be completely secure. You are responsible for keeping your login details confidential, using a secure device and notifying support promptly if you suspect that your account or credentials have been compromised. Do not send unnecessary sensitive information through ordinary messages or public channels.

Marketing communications

Marketing messages may include information about website features, offers, events or other content that may be relevant to players. You can withdraw your consent to marketing at any time by contacting support@kingschancecasino.best. You may also be able to use an unsubscribe option in a marketing message. Withdrawing marketing consent does not normally stop essential account, transaction, security or service communications.

Your privacy rights, retention and contact

How to exercise your rights

You may contact support@kingschancecasino.best to ask about the personal information held in connection with your account. This is the contact email for privacy and data requests. Depending on the circumstances, you may ask for access to your information, correction of information that is inaccurate or incomplete, deletion of information that is no longer needed, or withdrawal of consent previously given for marketing.

• Access: ask for a copy or explanation of personal information held about you, subject to appropriate identity checks and any lawful restrictions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where necessary.
• Deletion: request removal of personal information that is no longer required, noting that some information may need to be retained for legal, security, fraud prevention, dispute resolution or record-keeping reasons.
• Marketing consent: withdraw consent to marketing communications. This does not affect processing that is necessary to operate your account or meet other valid requirements.

When making a request, include enough information to help identify the relevant account and explain what you are asking for. Additional information may be requested to confirm that the request is being made by the account holder or an authorised person. This protects account information from unauthorised disclosure or changes.

Requests are considered according to the nature of the request, the information involved and any obligations that apply. There may be circumstances where access, correction or deletion cannot be completed immediately or in full. If information must be retained, it may be kept securely and used only for the relevant purpose.

Retention after account closure

Closing an account does not always mean that every record can be deleted straight away. Certain account, identity, payment, transaction, security and communications records may need to be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes, protecting the website and demonstrating compliance. The applicable retention period can depend on the type of record and the reason it was collected.

When retained information is no longer needed for a valid purpose, reasonable steps may be taken to delete it, securely destroy it or anonymise it. Back-up copies may remain for a limited time while they are securely overwritten or otherwise removed through normal system processes.

Updates to this policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The current version published on the website will apply from its stated update date or, where no date is shown, from the time it is made available. You should review this page periodically so that you understand how information is handled.

For questions about this Privacy Policy, access to your information, correction, deletion or withdrawal of marketing consent, contact support@kingschancecasino.best.